Pharmacy Technician job description template
Pharmacy technicians help pharmacists fill prescriptions accurately: they take in orders, count and label medications, process insurance claims, manage inventory and help customers at the counter. In an independent pharmacy the role mixes careful technical work with a lot of customer service, so the best posts mention your volume, your software and any registration or certification your state requires.
Pharmacy Technician
Full-timeYour Company is hiring a pharmacy technician to help our pharmacists care for the community we serve. You'll enter and fill prescriptions, process insurance claims, manage inventory and help customers at the counter and on the phone. Accuracy is everything here, and so is kindness: many of our customers know us by name. If you're detail-oriented and like helping people, we'd like to hear from you.
What you’ll do
- Take in new prescriptions and refill requests in person, by phone and through e-prescribing
- Enter prescriptions and patient profiles accurately in our pharmacy software
- Count, measure, package and label medications for the pharmacist's final check
- Submit insurance claims and work through rejections and prior authorization requests
- Run the register, help customers and refer clinical questions to the pharmacist
- Order, receive and put away inventory, and pull expired or recalled products
- Keep controlled substance records and counts accurate as required by federal and state law
- Call patients and prescribers to clarify details or let patients know orders are ready
What we’re looking for
- Pharmacy technician registration, license or certification as required by our state
- Strong attention to detail and comfort with basic math for counts and days' supply
- Friendly, patient service at the counter and on the phone
- Able to keep patient information private and follow HIPAA rules
- Comfortable using computers and learning pharmacy software
Nice to have
- National certification such as CPhT (PTCB) or ExCPT
- Experience in a retail, independent or hospital pharmacy
- Experience with compounding or medication packaging for long-term care
- Familiarity with pharmacy systems such as PioneerRx, QS/1 or Liberty
Schedule
Full-time, including weekday, evening and rotating Saturday shifts during pharmacy hours.
What we offer
- Health insurance with employer contribution
- Paid time off you start earning right away
- PTCB exam fee and study materials paid for
- Employee discount in the store
Add your pay, location and schedule when you post. Jobs that show pay get noticeably more applicants.
Pharmacy Technician our company is hiring a pharmacy technician to help our pharmacists care for the community we serve. You'll enter and fill prescriptions, process insurance claims, manage inventory and help customers at the counter and on the phone. Accuracy is everything here, and so is kindness: many of our customers know us by name. If you're detail-oriented and like helping people, we'd like to hear from you. What you’ll do • Take in new prescriptions and refill requests in person, by phone and through e-prescribing • Enter prescriptions and patient profiles accurately in our pharmacy software • Count, measure, package and label medications for the pharmacist's final check • Submit insurance claims and work through rejections and prior authorization requests • Run the register, help customers and refer clinical questions to the pharmacist • Order, receive and put away inventory, and pull expired or recalled products • Keep controlled substance records and counts accurate as required by federal and state law • Call patients and prescribers to clarify details or let patients know orders are ready What we’re looking for • Pharmacy technician registration, license or certification as required by our state • Strong attention to detail and comfort with basic math for counts and days' supply • Friendly, patient service at the counter and on the phone • Able to keep patient information private and follow HIPAA rules • Comfortable using computers and learning pharmacy software Nice to have • National certification such as CPhT (PTCB) or ExCPT • Experience in a retail, independent or hospital pharmacy • Experience with compounding or medication packaging for long-term care • Familiarity with pharmacy systems such as PioneerRx, QS/1 or Liberty Schedule Full-time, including weekday, evening and rotating Saturday shifts during pharmacy hours. What we offer • Health insurance with employer contribution • Paid time off you start earning right away • PTCB exam fee and study materials paid for • Employee discount in the store
Screening questions for a pharmacy technician
Ask these on the application form to sort applicants quickly. They’re added automatically when you post this template.
- Do you hold a pharmacy technician registration, license or certification that is valid in our state?Yes / No · required
- Which pharmacy software systems have you used?Short answer
- Tell us about a time you caught an error before it reached a customer or patient.Paragraph
Pharmacy Technician interview questions
- Walk me through how you fill a prescription, from intake to the pharmacist's check.
- An insurance claim comes back rejected as "refill too soon." What do you do next?
- A customer is upset that their prescription isn't ready. How do you handle it?
- A customer asks if they can take a cold medicine with their blood pressure pill. What do you say?
- How do you double-check your work when the pharmacy is busy?
- What experience do you have with controlled substance counts and record-keeping?
- What do you do when a prescription's directions are unclear or hard to read?
Tips for hiring a pharmacy technician
- Check your state board of pharmacy's rules on technician registration, training and the technician-to-pharmacist ratio before you hire.
- Verify registration on your board of pharmacy website, and confirm national certification through PTCB's or NHA's online verification.
- Give a short accuracy exercise, like reading sample prescriptions and calculating days' supply, to see how carefully candidates work.
- If your state allows technician trainees, consider strong customer service applicants who aren't certified yet. Offering to pay for the PTCB exam widens your pool.