Keyholder job description template

A keyholder is a trusted associate who can open and close the store, handle cash deposits and run a shift when no manager is on site. It’s a step up from sales associate and a common path into management. Good keyholder posts are clear about how often they’ll open or close alone and what authority they’ll have on shift.

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Keyholder

Part-time
Your Company is looking for a responsible keyholder to help us open, close and run shifts. You’ll have keys and alarm codes, count registers and prepare deposits, and be the go-to person for coworkers and customers when a manager isn’t in. You’ll also help shoppers and keep the store looking sharp. If you have retail experience and want more responsibility, this is a great next step.

What you’ll do

  • Unlock, set up and open the store on time, following our opening checklist
  • Close out registers, count cash, prepare bank deposits and secure the store at night
  • Arm and disarm the alarm system and keep keys and codes confidential
  • Lead the shift when no manager is present, assigning breaks and tasks
  • Approve returns, voids and price overrides within store guidelines
  • Handle customer concerns and call the manager when something needs their decision
  • Help on the sales floor and with stocking between other duties

What we’re looking for

  • At least six months of retail or customer service experience
  • Trusted with cash, keys and confidential information
  • Calm and decisive when a problem comes up and no manager is around
  • Available for early openings, late closings and weekend shifts
  • Comfortable working alone in the store at opening or closing

Nice to have

  • Experience as a keyholder, shift lead or cash office associate
  • Familiarity with deposit procedures and register reconciliation
  • Interest in moving into an assistant manager role

Schedule

Part-time, typically a mix of opening, closing and weekend shifts. Some weeks include extra hours to cover vacations.

What we offer

  • Leadership experience that counts toward management roles
  • Paid training on opening, closing and deposit procedures
  • First pick of extra shifts when they open up
  • Consistent weekly hours

Add your pay, location and schedule when you post. Jobs that show pay get noticeably more applicants.

Screening questions for a keyholder

Ask these on the application form to sort applicants quickly. They’re added automatically when you post this template.

  • Are you available to open or close the store, including on weekends?Yes / No · required
  • How long have you worked in retail or customer service, and where?Short answer · required
  • Tell us about a time you were trusted with cash or a key responsibility at work.Paragraph

Keyholder interview questions

  1. Walk me through how you’d close the store and count down the registers.
  2. Your deposit is off by a small amount at closing. What steps do you take?
  3. A coworker doesn’t show up for the closing shift and you’re alone. What do you do?
  4. A customer wants a refund that you think is outside policy. How do you decide?
  5. How do you get coworkers to follow your direction when you’re not their manager?
  6. What would you do if the alarm went off while you were opening?
  7. Why are you interested in more responsibility right now?

Tips for hiring a keyholder

  • Promote from within when you can. Someone who already knows your store and has earned your trust is usually the safest choice.
  • If you run background checks, follow your state and local rules and get the candidate’s written consent first.
  • Have a new keyholder shadow an opening and a closing before they do one alone.
  • Say in the post whether keyholders work alone and how often, so candidates understand the level of responsibility.